I have examined your catalogue with much interest, and am reminded that the many little annoyances such as you refer to may be found on the side of the buyer as well as the dealer. Recently, I ordered from a Minneapolis concern a No. 22 Bailey plane; the tool which they sent me was not a genuine Bailey, but one of a kind known to the trade, I think, as a Bailey pattern plane. The adjustment screw and lever did not operate satisfactorily, and I submitted it to a practical mechanic who has used the Bailey plane. After a trial of three-quarters of an hour he said he could " Do nothing with it''. I requested the dealer to exchange it, either on the ground that it was not what I ordered, or because it was defective, and in re-ply he offered to settle the matter by allowing me 25 cents on a future order.
A. E. LORING,
Lake Park, Minn.
Without going into the further details of this letter, or our reply to Mr. Loring, would simply say that a question of this kind could not come up in connection with our customers and our-selves, for two reasons :
In the first place, when a customer orders Bailey planes of us he gets the genuine Bailey plane made by the Stan-ley Rule & Level Co., because we don't sell any other. We can buy others that look almost like the genuine, at from 10 to 20 per cent less, but as a rule they are not worth as much within 50 per cent, and there is no economy for the consumer in buying them.
For the second reason, read "OUR GUARANTEE", page 613.
THEY LIKE TO USE MINE.
Some of the boys think your prices on tools high, but I discover that they always lay their tools down and use mine when an opportunity offers.
G. M. SLAUGHTER,
WHY NOT THROW IN A HOUSE AND LOT?
I find your "Book of Tools" a very fine thing, but think lists and tables showing strength and weight per foot of wire, sheet metals, tubing, iron beams and rails, and the list prices, etc., etc., on different articles of this kind, would be a fine addition. Kent's Hand Book gives much that you could use, and it wouldn't cost much more to get it up, and would make it a very valuable book.
F. W. SWIFT, Marietta, N. Y.
This gentleman's suggestions are like his name-a little too "Swift " for us, but if his ideas and the ideas of many others like him were to be followed out, we would have a book as large as the Century Encyclopedia.
Why not put in recipes for making Soft Soap or Soothing Syrup, or the latest rules for playing Croquet, etc.
Nonsense aside, it would cost us thousands of dollars to follow out these suggestions. In the first place, Kent's Hand Book —which is the best thing of the kind now published —is copyrighted, and if we used the matter, we would naturally expect to pay Mr. Kent a reasonable compensation. In the second place, Kent's Hand Book sells for $5.00. Our catalogues, which are, in their line, just as valuable as Kent's (and to many far more valuable), sell for 25 cents, which does not cover the cost of the paper, printing and binding.
If we were in the book-selling business, we wouldn't think of charging less than $2.00 for either "A Book of Tools" or " Wood Workers' Tools".
We are manufacturers of, and dealers in, Tools, Machinery and Supplies. Our purpose in issuing these two books is to promote our business and increase our sales in the various lines represented. Whatever value the books may have as works of instruction, we are glad of.
Our reasons for charging the small sum that we do for these books, are, first, that the 25 cents each goes quite a way towards paying the cost, which is very acceptable, and second, if the books were offered free, we would receive hundreds of applications every day from persons who would send for them out of sheer curiosity, and from whom we never could hope to receive any return in the way of business.
JUST A LIAR.
Prices quoted in your catalogue are from 50 to 100 per cent higher for same class of tools as are quoted by other houses. R. T. T
We don't know this gentleman, but in writing the above he sets himself down as being a clumsy liar. We do not deny that an occasional price of ours may be higher than some one else might ask, but 50 to 100 per cent is simply ridiculous, if, as he states, the goods are of the same class.
COMPLIMENTARY BUT IMPOSSIBLE.
Received your catalogue in due time. Am pleased to tell you that the prices in catalogue are 125 per cent lower than I can buy the same goods here for, and you can count on me as a customer as long as you want to have me.
W. H. Rouse, Douglas, Wyo.
This letter presents a strong contrast to the one which precedes it, although Mr. Rouse hardly flatters our business judgment in stating that our prices are so much lower than others. Mr. Rouse is also "way off " on his arithmetic. A price can be 125 per cent more thananother, but 125 per cent less would indicate that we were giving the goods away, and 25 per cent of their value as an extra inducement.
CAN'T FURNISH THEM
Please give me price on the following articles:
One set Buck Bro's Shank Firmer chisels with beveled edge,
One 5i in. Barton's Hand Axe,
One Peace 26 in. Hand Saw No. P68, One 10 in. Backus Ratchet Brace, One 1 in. Hartford Nail Hammer, One No 100 Sargent Steel Square, One 10 in. Noble's Coach Knife,
JOHN HANSCOMB, Syracuse, N. Y.
We don't keep Buck Bros'. chisels. Ward chisels cost a little more, but they are better, we think. In fact, we do not carry any of the above brands of tools. Hartford hammers were never of much account, Backus braceshave been out of the market for some time, Peace makes as good saws as any one, but so does Disston, and Richardson, and Jennings, and Bishop, and we can't keep them all. The tools you specify are good ( with the exception noted), your request is reasonable, and we are constantly in receipt of similar ones.
We would like to accommodate you, but can't. We carry an average stock of three thousand dozen chisels and gouges. If we catered to every one's likes or whims as regards brands, we would have to carry twenty thousand dozen, and if the same course were per-sued in all of our lines, we would soon land either in the bankruptcy court or the poorhouse —both- -likely.
The tools we show in catalogue are equal to any, and the best that we can
make or procure.
If you must have other makes, we
will have to refer you elsewhere.